AJM Sports Screen Printing & Embroidery Policies

1. Artwork Requirements

  • File Types Accepted: AI, EPS, PDF (vector format preferred). High-resolution PNG or JPEG (300 DPI minimum) accepted for reference.

  • Artwork Preparation: All artwork must be print-ready. A design fee may apply for file preparation, redrawing, or cleanup.

  • Embroidery Digitizing: All new embroidery files must be digitized before production. Digitizing fees may apply.

  • Artwork Proofs: Digital mockups will be provided for approval before production begins.

2. Order Minimums

  • Screen Printing:

    • Standard: 24 pieces per design.

    • Fewer than 24: Subject to small-order surcharge.

  • Embroidery:

    • Standard: 12 pieces per design.

    • Fewer than 12: Subject to small-order surcharge.

3. Turnaround Times

  • Standard Production Time: 7–10 business days from final approval and deposit.

  • Rush Orders: May be available with a rush fee, subject to schedule availability.

  • Delays: AJM Sports is not responsible for delays caused by customer approval lag, incomplete artwork, or supply chain disruptions.

4. Proofs and Approvals

  • Proof Approval Required: Production begins only after written approval of mockups and final invoice.

  • Color Matching: PMS color matching is available upon request. Additional charges may apply.

5. Payment Terms

  • Deposit: 50% deposit required to initiate production. Balance due on completion/pick-up.

  • Methods Accepted: Cash, e-transfer, credit card, or company cheque (conditions may apply).

  • Net Terms: Available for approved accounts only.

6. Customer Supplied Garments

  • Waiver Required: AJM Sports is not responsible for damage to customer-supplied items.

  • Minimums Still Apply: Setup and run charges will still reflect our minimums, even on supplied goods.

7. Spoilage Policy

  • Standard Allowance: 2-3% spoilage is industry standard. We recommend ordering extras.

  • Reprints: AJM Sports will not reprint or refund unless spoilage exceeds 3% of the total order.

8. Returns & Cancellations

  • Custom Products: All decorated items are final sale. No refunds on completed custom orders.

  • Cancellations: Must be received before production begins. Deposit may be non-refundable if setup has begun.

9. Shipping & Delivery

  • Pick-up: Available at our main location during business hours.

  • Delivery/Shipping: Available at customer’s expense. AJM Sports is not liable for delays once shipped.

10. General Terms

  • AJM Sports reserves the right to refuse service for inappropriate or copyrighted material without permission.

  • All policies are subject to change without notice.

AJM Sports Credit Card Policy

Effective Date: July 1, 2025

AJM Sports accepts credit card payments for your convenience. Please review our policy below regarding credit card usage.

1. Accepted Cards

We currently accept:

  • Visa

  • MasterCard

  • American Express

  • Discover

2. Authorization

  • All credit card transactions must be authorized by the cardholder.

  • Customers will be required to sign a payment authorization form for charges above $500 or for recurring charges.

  • For phone or email orders, a digital invoice with secure payment link will be provided.

3. Processing Fees

  • A processing fee of 2.5% may apply to credit card payments over $1,000.

  • No fees for debit, e-transfer, or cash payments.

4. Security

  • AJM Sports uses a secure, PCI-compliant payment system. We do not store your credit card information on our servers.

  • All transactions are encrypted using SSL (Secure Socket Layer) technology.

5. Disputes

  • If you believe a charge was made in error, please contact us within 7 days of the transaction date.

  • Disputed charges will be investigated, and resolutions will be provided within 10 business days.

6. Chargebacks

  • Unauthorized chargebacks may result in order cancellation or account suspension.

  • AJM Sports reserves the right to pursue collections for unpaid balances resulting from chargebacks.

AJM Sports Privacy Policy

Effective Date: July 1, 2025

Your privacy is important to us. AJM Sports is committed to protecting your personal information. This policy outlines how we collect, use, and protect your data.

1. What Information We Collect

We may collect the following:

  • Name, address, phone number, and email

  • Billing and payment information

  • Order history and communication records

  • Artwork or logos submitted for production

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Contact you with order updates or inquiries

  • Send invoices or payment confirmations

  • Improve our products and customer experience

  • Send promotional emails (with opt-in consent only)

3. Information Sharing

  • We do not sell, trade, or rent your information to third parties.

  • We may share necessary data with trusted vendors (e.g. shipping carriers or payment processors) solely for order fulfillment.

4. Data Security

  • All payment data is encrypted and processed through secure, PCI-compliant systems.

  • Access to customer data is restricted to authorized AJM Sports staff only.

5. Cookies and Analytics

  • Our website may use cookies and analytics tools (like Google Analytics) to improve user experience.

  • You can disable cookies in your browser settings if preferred.

6. Your Rights

  • You may request to review, correct, or delete your personal data at any time by contacting us at [insert contact email].

  • You can opt out of marketing emails by using the “unsubscribe” link in any promotional email.